Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following types of information:

Account details: such as your name and email address when you register or contact us.
Chat data: including the messages and conversation history you provide while using the chatbot.
Usage data: such as log information, app activity, and interaction patterns.
Technical information: including device type, operating system, and browser type.
Cookies and tracking technologies: to improve user experience and analyze service performance (see section 6).

2. How We Use Your Information

We use your personal data only when we have a valid legal basis under the GDPR, such as:

To provide and improve our services
(performance of a contract and legitimate interests)
To process payments and transactions
(performance of a contract)
To send service updates, technical notices, and support messages
(legitimate interests and, where required, your consent)
To respond to inquiries and provide support
(legitimate interests)
To develop and enhance features
(legitimate interests)
To comply with legal obligations
(legal requirement)

3. Information Sharing

We do not sell or rent your personal data. We may share your information only in the following cases:

With your explicit consent
With trusted service providers who process data on our behalf under strict confidentiality and data protection agreements
To comply with legal obligations or lawful requests from authorities
To protect the security, rights, or safety of our company, users, or the public
In the event of a business transfer (such as a merger or acquisition), where your data remains protected under this Privacy Policy

4. Data Security

We apply appropriate technical and organizational measures to safeguard your personal information against loss, misuse, unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Chat messages may be stored for service improvement and troubleshooting, unless you request deletion.

6. Your Rights Under the GDPR

As an EU resident, you have the following rights:

Access: request a copy of your personal data
Rectification: correct inaccurate or incomplete data
Erasure: request deletion of your personal data ("right to be forgotten")
Restriction: request limitation of how we process your data
Objection: object to certain types of processing, including direct marketing
Data portability: request a copy of your data in a structured, machine-readable format
Withdraw consent: where processing is based on consent, you may withdraw it at any time

You may exercise these rights by contacting us (see section 9).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze trends, administer the service, and remember your preferences. You can manage cookies through your browser settings. Certain features of the service may not function properly without cookies.

8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page. If the changes are significant, we will provide notice through the service or by email.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: robin (at) qideon.com